We at Total Security strive to offer our
customers the best security products at the most
affordable prices. Due to the nature of the
products, returns will not be accepted unless the
product is found to be defective or unless otherwise
explicitly stated on the Total Security product page.
All returns, or exchanges must be approved
by Total Security before any products are returned.
We have been forced to implement this policy because
of the attraction of our products to unscrupulous
people who return products after they have
profitably gained from the short-term use of such
products. We test all of our products before we ship
them and your satisfaction is our number one concern.
If you have any questions regarding our products,
or call (847) 803-9001
before placing an order.
RETURN POLICY: All products are special
ordered by the person ordering and are NOT subject
to cancellations. Due to the nature of our product
line, exchanges will only be accepted for products
damaged upon shipment to the customer or if they are
returns must be authorized by Total Security before product(s)
is returned. IF Total Security SENDS OUT A NEW UNIT
(PRODUCTS) IN ORDER TO REPLACE A DEFECTIVE OR
DAMAGED PRODUCT(S), CUSTOMER AGREES TO SEND BACK THE
DEFECTIVE UNIT(S) TO OUR STORE IN THE ORIGINAL BOXED
CONDITION. IF THEY FAIL TO DELIVER THE PRODUCT(S)
BACK WITHIN 10 BUSINESS DAYS, Total Security HAS THE
RIGHT TO CHARGE/BILL THEIR CREDIT CARD FOR THE FULL
AMOUNT PLUS SHIPPING COSTS. IT IS THE
CUSTOMER'S RESPONSIBILITY TO SEND BACK DEFECTIVE
PRODUCTS AND SHOW PROOF OF RETURNED PRODUCTS BY
RECEIPT IN ORDER TO NOT BE CHARGED.
*Special exceptions may be made on a case by case
basis determined by Total Security for wrongful orders
and mistakes. In this event,
returns are subject to deductions for shipping costs
and a 25% restocking charge and must be returned
within a five (5) day period from date of receipt of product(s). NO refunds will be given for
products returned without explicit permission from
return must be authorized by a representative of
Total Security and under no circumstances will returns be
accepted otherwise. Authorization and shipping
instructions must be obtained from Total Security No
returns will be authorized after five (5) business
days of receipt of product(s) by the customer.
* 30 Day
If for any reason
you are unhappy with your purchase, you may
return it for an exchange or a credit
towards other merchandise within 30 Days of
receipt. Due to the nature of the products,
there are no refunds.
This policy helps us keep prices low and quality
Once an order is
placed, it is not subject to cancellation.
may be exchanged within 30 days of original
responsible for shipping charges on exchanged
must be in new condition with all manuals,
packaging, and accessories to avoid restocking
No returns will
be accepted without a valid Return Authorization
be returned postage due if no RA # is obtained
prior to the return.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
We guarantee all Total Security products to be free of
defects in workmanship and material for 6 months
(unless manufacturer's warranty is longer; please
call) after sale to the customer. We will replace
or repair the product(s) at our option providing
there is no evidence of customer misuse, or
LEGAL STATUS OF PRODUCTS: It is the
responsibility of the Buyer (not the distributor),
to ascertain and obey all applicable local, state
and federal laws in regard to possession and use of
any items listed on this web site. Consult an
attorney or law enforcement professional, regarding
local, state and federal laws before ordering. By
placing an order, the Buyer represents that he/she
is of legal age and that the products will be used
only in a lawful manner.
Warranty Included with All
We stand behind every item
we sell with a full 6 month
parts and labor warranty.
Longer warrantees are
available on most items for
an extra charge.
Lifetime Technical Support
We are always available to
help you with questions or
details about your system.
Customers are provided
support contact details with
* No Sales
You will NEVER pay sales tax
with purchases from us via
our direct web site. If you
live in a state where we are
required to collect sales
taxes, we'll pay the sales
tax for you.
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